Token Generates Same OTP
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Token Generates Same OTP

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Article ID: 177082

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Updated On:

Products

VIP Service

Issue/Introduction

A hard token is giving the same OTP each time the button is pressed.


 

Resolution

This behavior indicates that the token is defective or has failed. A new token will need to be registered to the user.

Note: If the token was purchased within the past 3 years it may be possible to request a replacement following the process described here.