2. If the number of .Q files in the directory is greater than 1000 then this condition is met.
The default setting for the maximum number of quarantined items displayed is 1000.
Symantec is aware of this limitation. This article is updated as more information is available. Subscribe to this article to receive updates.
Use one of the workarounds below:
Modify the registry to increase the number of Quarantine items displayed:
To edit the QuarantineDisplayLimitDWord registry value WARNING:
We strongly recommend that you back up the registry before you make any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify only the keys that are specified. Read the document
How to back up the Windows registry for instructions.
Exit all open programs.
On the Windows taskbar, click Start > Run.
In the Run dialog box, type the following:
Click OK. The Registry Editor opens.
Double click the following registry key to open the value dialog box:
32-bit operating system: HKEY_LOCAL_MACHINE\Software\Symantec\SMSMSE\<version>\Server\Components\Quarantine\QuarantineDisplayLimitDWord 64-bit operating system: HKEY_LOCAL_MACHINE\Software\Wow6432Node\Symantec\SMSMSE\<version>\Server\Components\Quarantine\QuarantineDisplayLimitDWord NOTE: Replace <version> with the version of SMSMSE installed. The following is an example for SMSMSE installed on a 64 bit operating system:
In the Value Data text box type the new maximum number of quarantined items that you want to see.
Close the Registry Editor window.
Note: If you increase the QuarantineDisplayLimitDWord value too much, you may see ASP timeout error messages when you view the quarantined items.
Move files in and out of the Quarantine folder.
1. Move all files that end in
.Q from the quarantine directory (see above) to a temporary directory. Do not move any other files or directories.
2. Then move 1000 files back into the directory.
3. Refresh the console Quarantine view.
4. After processing the quarantine items continue with step #2 with remaining files.
Imported Document ID: TECH81747
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