Email sent from bulk mailer is blocked by Message Gateway or Email Security.cloud
Last Updated January 04, 2019
Email messages from a bulk mailer are being tagged as spam by Symantec Messaging Gateway or Email Security.cloud.
You consider the email to be legitimate and would like the filter removed. You also want to know what steps can be taken to prevent your email from being blocked in the future.
Symantec Messaging Gateway
Symantec Messaging Gateway for Service Providers
Symantec is willing, purely as a discretionary matter, to investigate the reason why your company's messages may be blocked by our filtering software.
Contact firstname.lastname@example.org and submit an example of a message that's getting blocked, sent in the exact same way that you would send to your customers.
The investigation uses the provided sample(s) for analysis to determine why the message is blocked. It's important that you send the sample in the exact same way you send messages to your customers.
Allow 7 business days for the completion of the investigation. Once the investigation is complete, a Symantec representative will contact you through email with the results of our investigation.
Email list best practices
To ensure that your email addresses are legitimate, and to help avoid being tagged as spam, Symantec recommends adhering to the following best practices:
Ensure that your database does not contain older email addresses of those who do not want to receive your promotional or marketing email. Send confirmation emails to determine who should remain on your list and who to remove.
Do not accept email addresses from third-party marketers, unless you can assure that such email addresses are legitimate, and that such subscribers want to receive your promotional or marketing email.
If a subscriber no longer wants to receive your emails, provide a method by which a subscriber can opt-out. Promptly remove these opted-out email addresses from your list.
Promptly remove from your email list any email address that bounces back to you. This indicates that the recipient is no longer available.
Use a double opt-in method to sign up subscribers. This will confirm that the subscriber requested your promotional and marketing email.
Remove email addresses of those who do not open your email messages.
Consider using a third party to manage and update the addresses on your email list.
Imported Document ID: TECH82881
Subscribing will provide email updates when this Article is updated. Login is required to Subscribe