• There is a need to have Symantec's definition of spam.
• A supported version of a Symantec mail product is installed:
  • Symantec Messaging Gateway (SMG)
  • Symantec Mail Security for Exchange (SMSMSE)

The following sections describe what Symantec considers and does not consider spam

Messages that Symantec identifies as spam

• Unsolicited bulk or commercial email messages sent by automated methods to many people.
• Messages where the sender has no discernible relationship with all or some of the message recipients.
• Mailing lists sent to multiple users that have no prior relationship to the mailing list.
• Message headers have been forged or altered to conceal sender's origination point.

Messages that Symantec does not consider spam

• Unwanted account statements, confirmation messages, service updates, bills, and so on
• Unwanted emails where the address was given to the sender by the recipient, a friend or colleague (resumes, jokes, direct sales (non-bulk), chain letters)
• Emails mistakenly sent to the recipient.
• Unwanted newsletters where the recipients did not explicitly subscribe, or do not remember subscribing
• Emails containing offensive language