PERC 5 controller battery is completely drained on arrival
Last Updated February 17, 2011
Symptoms On initial boot up of the appliance, one of the following error messages is seen:
1. On POST a message says the battery is malfunctioning.
The battery hardware is missing or malfunctioning, or the battery is unplugged. If you continue to boot the system, the battery-backed cache will not function. Please contact technical support for assistance.
The battery hardware is missing or malfunctioning, or the battery is unplugged. If you continue to boot the system, the battery-backed cache will not function.
Please contact technical support for assistance. Press 'D' to disable this warning (if your controller does not have a battery).
E1211 ROMB BATT will be displayed on the server system LCD.
2. If the cache was marked dirty, a message also appears that states that the cache was lost.
Memory/battery problems were detected.
The adapter has recovered, but cached data was lost.
Press any key to continue, or 'C' to load the configuration utility.
Multi ECC errors were detected on the RAID controller.
If you continue, data corruption can occur
Please contact technical support to resolve this issue. Press 'X' to
continue or else power off the system, replace the controller and reboot.
3. An Event ID
2169 battery needs to be replaced is also displayed in OpenManage.
memory/battery problems were detected the adapter has recovered cached data lost
A problem has recently been discovered which would sometimes allow data to remain in the PERC cache after shutdown. This could cause the battery to turn fully on, and could drain the battery over shipping time.
1) Power up the box and let the battery charge for 30 minutes.
The amount of power the battery needs to be detected is minimal; systems powered up for 30 minutes have charged the battery enough for detection.
Once detected, the battery should be charged and its status displayed. Expect the controller to mark the battery BAD until it reaches the minimal threshold of 24 hours capacity (after a short time of charging).
Note: If the battery is not detected, the controller never updates its status in the controller BIOS or the management software, and it remains missing until the system reboots.
2) replace the RAID controller if the appliance was already running and the error presists.
Imported Document ID: TECH85798
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