Instructions on turning on debug logging for Symantec Security Information Manager (SSIM) collectors Symptoms Events are either missing or not showing correctly in the SSIM console.
The best way to enable collector debug mode is using esdiag.
To download and use esdiag, use article: http://www.symantec.com/docs/TECH88921
To turn on debug logging for the collector without using esdiag, browse to the directory where the collector is installed on machine.
" indicates the individual collectors in the directory.
To turn off debug logging for the collector, change the settings in the log4.properties file back to the original settings following the same steps.
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This will clear the history and restart the chat.