Outbreak management is enabled and reports that an outbreak rule "Same Subject" is triggered. There is no evidence in the message tracking log
Premium antispam is disabled
Mainly event 7512 in the event log, for example:
Message arrives (original test in German), checks outbreak rules and sends an SMSMSE trigger:
You can receive further information
20.12.2007 13:15:55 Symantec Mail Security for Microsoft Exchange Warning / Outbreak Management 219
on SRV05 "An outbreak condition was detected.
Outbreak Rule Information:
Outbreak Rule Name: ""Same subject""
Subject: ""RE: SALE 70% OFF on Pfizer ""
Threshold value for this rule is: 100.
Current level for this rule is: 172.
then Intelligent Message Filter (IMF) rejects/deletes message (original text in German):
You can receive further information at
20.12.2007 13:16:16 MSExchangeTransport Informationen SMTP-Protokoll 7512 on SRV05 "
The message with
ID <000801c84302$02211723$6d82b1a7@vgdsol>, P1 via smtp:firstname.lastname@example.org,
: "1000EURO Welcome bonus", on remote host ""SRV05""
was rejected/deleted by Intelligent Message Filter
This event informational only and does not point to a error.
IMF is the most likely reason that he is not seeing the mail in the message tracking log.
Disable specific Policies > Outbreak rule(s) or change threshold