Fulfillment ID for 'AV Content' and 'URL/DDR Content' do not change after applying a new license over an old license in Scan Engine 5.x and Symantec Protection Engine 7.x
Last Updated July 11, 2014
You apply a new permanent license over a previous permanent license or a temporary license by inserting it into the Scan Engine 5.x or 7.x interface. When the Existing Licenses screen refreshes, the Fulfillment ID for 'AV Content' and 'URL/DDR Content' have not changed.
On the Existing Licenses screen, the Fulfillment ID for 'AV Scanning' and 'URL/DDR Scanning' have changed.
Stop the Symantec Scan Engine service
Create the folder C:\Program Files\Common Files\Symantec Shared\Licenses\OldLicenses
For x64 servers, Create the folder C:\ProgramData\Symantec Shared\Licenses\OldLicenses
Move all files which end in .slf, except for 'SSE-CSAPI-License.slf', into the new folder
NOTE: Moving, deleting, or renaming the file SSE-CSAPI-License.slf will render Scan Engine unable to use other licenses until you uninstall and reinstall Scan Engine or Symantec Protection Engine
Restart the Symantec Scan Engine/Symantec Protection Engine service
Imported Document ID: TECH89459
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