Symptoms You have configured Global Intelligence Network (GIN) to use a proxy server that does not require a username and password. In the dimserver.log file, you see exception errors of:
2008-04-29 04:35:43,407 4214506271 [Timer-5] ERROR com.symantec.dim.DeepSightPoller - The current DeepSight Intelligence polling attempt failed due to an unexpected error: AxisFault=java.io.IOException: Unable to tunnel through x.x.x.x:8080. Proxy returns "HTTP/1.1 407 Proxy Authentication Required"
The SSIM configuration website indicates that a correct license has been installed, but the Intelligence tab in the SSIM console does not display correctly.
The SSIM console displays the error message:
"The installed Global Intelligence Network license was rejected by the Global Intelligence Network service."
Some proxy servers may need a username/password to pass the traffic even though they have configured to not need a username/password.
Enter any username and password and the request will now be passed by the proxy server.
The following proxy server is known to have this issue:
Finjan Secure Web Gateway
Imported Document ID: TECH89662
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