- Stop the Symantec Mail Security for Microsoft Exchange service.
- Stop the Symantec Mail Security Utility Service.
- Open the following file in an editor:
Default location (7.5.6 and earlier):
32-bit OS: C:\Program Files\Symantec\SMSMSE\
\Server\SpamPrevention\bmiconfig.xml
64-bit OS: C:\Program Files (x86)\Symantec\SMSMSE\
\Server\SpamPrevention\bmiconfig.xml
Default location (7.9 and later):
C:\Program Files\Symantec\SMSMSE\
\Server\SpamPrevention\bmiconfig.xml
NOTE: Replace
with the version of SMSMSE installed (only the first two digits, 7.5.6 would be 7.5).
The following is an example for 7.9:
C:\Program Files\Symantec\SMSMSE\7.9\Server\SpamPrevention\bmiconfig.xml
- Change the file as directed below.
- Start the Symantec Mail Security for Microsoft Exchange service.
- Start the Symantec Mail Security Utility Service.
For rules update and missed Spam issues
Note: When set to log level 7, both the bmserver.log and conduit.log will take a significant amount of disk space. Revert these values to defaults as soon as possible after trapping the problem you are troubleshooting.
Locate the section containing:
C:\Program Files\Symantec\SMSMSE\
\Server\logs\conduit.log
Change the value assigned to "log level" to 7 in order to enable debug logging for the conduit module. The line should now read like:
C:\Program Files\Symantec\SMSMSE\
\Server\logs\conduit.log
For troubleshooting the engine/server module
Locate the section containing:
C:\Program Files\Symantec\SMSMSE\
\Server\logs\bmserver.log
Change the value assigned to "log level" to 7 in order to enable debug logging for the bmserver module. The line should now read like:
C:\Program Files\Symantec\SMSMSE\
\Server\logs\bmserver.log
The logs are located at:
For 7.5.6 and earlier:
32-bit OS: C:\Program Files\Symantec\SMSMSE\
\Server\logs
64-bit OS: C:\Program Files (x86)\Symantec\SMSMSE\
\Server\logs
For 7.9 and later:
C:\Program Files\Symantec\SMSMSE\
\Server\logs
NOTE: Replace
with the version of SMSMSE installed.
Log Level Information
Logging Level
|
Logging Level Name
|
1
|
 |
2
|
 |
3
|
Errors
|
4
|
Warnings
|
5
|
Notices
|
6
|
Information
|
7
|
Debug
|
CAUTION: Make sure to turn the debugging off as these logs can take up a very large amount of space if left running. After submitting the requested logs to support, you can remove the log file to free up disk space.
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