After scanning files on a NAS device with Scan Engine configured for RPC protocol, you notice that files with a .TMP extension accumulate in the Temp folder for Scan Engine.
Log entries similar to the following appear in the Scan Engine logs, the Application Log of Windows Event Viewer, or a notification receved via email: 1228719055|4|2|3|4|\\10.206.10.114\ONTAP_ADMIN$\vol\<path>
The Application Log of the Windows Event Viewer may also show:
The System Log of the Windows Event Viewer may also show:
Eventid: 2013 Source: Srv Description: The D: disk is at or near capacity. You may need to delete some files.
When Symantec Scan Engine is in RPC mode, if the path of a file is greater then 255 bytes, and the file causes a Container limit violation, Scan Engine will fail to delete the .tmp file it created in the \Temp\.symcscantmp.xxxx\ folder.
This issue is corrected with Scan Engine build 5.2.4.
To correct this behavior 1. Uninstall Scan Engine 5.2.x. 2. Delete the Scan Engine installation folder. 3. Install Scan Engine 5.2.4 locally rather than via a Remote Desktop or Terminal Services session.
Imported Document ID: TECH91408
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