When trying to run LiveUpdate on the Symantec Endpoint Protection (SEP) client or Symantec Endpoint Protection (SEPM), either scheduled or manually, the process appears to hang and then time out.
LiveUpdate reports error LU1803.
In the Windows Event Log, the following item is documented:
Event ID 10005
DCOM got error "The service did not respond to the start or control request in a timely fashion. " attempting to start the service LiveUpdate with arguments "" in order to run the server:
Event ID 7009
Timeout (30000 milliseconds) waiting for the LiveUpdate service to connect.
Event ID 7000
The LiveUpdate service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.
The following are possible causes:
The Windows Root Certificates are out of date
Invalid or incomplete DCOM permissions
SYSTEM Account is locked down via GPO
LiveUpdate installation is corrupt.
The Service Control Manager timeout is too short (Previously launched service is taking too long to start, causing our service not to respond)
Please see the corresponding workaround/solution for each of these in the following section.