You have created a report template that includes the email address of a recipient. When you generate the report, the email is not sent to the recipient.
An event similar to the following appears in the Windows Application Event log:
Event Type: Error
Event Source: Symantec Mail Security Managed Components
Event Category: None
Event ID: 0
Failure encountered while sending email with subject: Symantec Information Foundation™ Mail Security 6.0 for Microsoft® Exchange auto-generated report to one or more of the following recipient(s): <<firstname.lastname@example.org>>
Time : Wednesday, April 23, 2008 12:13:25 PM
Outer Exception Type: System.Runtime.InteropServices.COMException
Outer Exception Message: The transport failed to connect to the server.
In some cases we have found that the use of a secondary or custom SMTP address causes this problem. For instance the intended recipient uses these email address, user1@domainA.com and user1@domainB.com. The Exchange server is in domainA. If you use the email address user1@domainA.com the report is sent. If you use the email address user1@domainB.com the report is not sent.
Be sure you use the email address that uses the domain of the Exchange server.
In some cases you may need to add the Exchange server address to the intended recipient’s account in Active Directory.
Please follow these steps to add the Exchange server address in Active Directory:
Open Active Directory Users and Computers.
Right-click the intended recipient.
On the E-mail Addresses tab click New.
In the New E-mail Address dialog box click SMTP Address.
In the Internet Address Properties dialog box, type user1@domainX.com where domainX is the domain where the Exchange server resides.