When you re-register the appliance with a new valid license after letting it run for a while with the expired license, you may experience software update and rules download failures for a few hours.
Symptoms You have registered a new valid license successfully after the appliance has been running for a while with the expired license. Software Update and/or rules download are still failing. You may see "471 inactivated key" message whey you try to perform Software Update from the Control Center or CLI.
When you run Software Update in the Control Center, you get the following message:
License information is cached at our backend for performance efficiency. This causes the expired license information to persist until the cache expires. After registration of a new valid license, the Software Update and rules download issue, if existed, will resolve itself when cache is refreshed with new license information. If you continue to experience this issue for more than 4 hours, please contact Symantec Technical Support.
Imported Document ID: TECH92752
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