After Bounce Attack Validation (BATV) is configured on Messaging Gateway (SMG), end users no longer recieve Delivery Status Notification (DSN) or Non-Delivery Report (NDRs messages.
The sending mail server has altered the capitalization username portion of the email address, this violates RFC2821 and results in a failure when validating the BATV tag used to filter bounce attacks.
NDR's are sometimes also called Delivery Status Notifications (DNS's).
According to RFC documentation the mailbox local-part case MUST be respected:
2.4 General Syntax Principles and Transaction Model
SMTP commands and replies have a rigid syntax. All commands begin with a command verb. All Replies begin with a three digit numeric code. In some commands and replies, arguments MUST follow the verb or reply code. Some commands do not accept arguments (after the verb), and some reply codes are followed, sometimes optionally, by free form text. In both cases, where text appears, it is separated from the verb or reply code by a space character. Complete definitions of commands and replies appear in section 4.
Klensin Standards Track [Page 13]
RFC 2821 Simple Mail Transfer Protocol April 2001
Verbs and argument values (e.g., "TO:" or "to:" in the RCPT command and extension name keywords) are not case sensitive, with the sole exception in this specification of a mailbox local-part (SMTP Extensions may explicitly specify case-sensitive elements). That is, a command verb, an argument value other than a mailbox local-part, and free form text MAY be encoded in upper case, lower case, or any mixture of upper and lower case with no impact on its meaning. This is NOT true of a mailbox local-part. The local-part of a mailbox MUST BE treated as case sensitive. Therefore, SMTP implementations MUST take care to preserve the case of mailbox local-parts.
RFC 821 mentions that as well.
Imported Document ID: TECH93691
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