After installing Symantec Protection for SharePoint Servers, you click in the link "Symantec Protection 5.1 for SharePoint Servers" and receive 'Error: "File not found."'
In the Central Administration console of the SharePoint server, when you click on the link "Symantec Protection 5.1 for SharePoint Servers", the following error message occurs: 'Error: "File not found."'
One cause would be if the user account Symantec Protection for SharePoint Servers is running as does not have sufficient privileges. This error could also happen if there are multiple Central Administration web sites created in IIS, and the SharePoint registry is not pointing to the current Central Administration site that is being used.
Within the Services console, on the properties of the "Symantec Protection for SharePoint Servers" service, use a service account that has full local administrative rights to the local filesystem of the SharePoint server. The service account should also have permission to access the Microsoft SQL server where the tables for the SharePoint servers are installed.
If the user account the SPSS service is using as has sufficient privileges confirm whether or not the SPSS console is getting integrated with Central Administration. To do this,
1. Open Internet Information Service (IIS), on the SharePoint Server that is responsible for Central Administration.
2. Under Web Sites, expand the SharePoint Central Administration site. Then expand the "_admin" folder under the Central Admin site.
3. If no "symantec" folder is present under "_admin", than the SPSS console was not integrated with Central Administration.
4. Please try uninstalling Symantec Protection for SharePoint Servers, then re-installing SPSS.
If there are multiple Central Administration web sites in Internet Information Services, confirm that the registry is pointing to the correct SharePoint Central Administration web site that is being used. When Symantec Protection for SharePoint Servers is installed, the SPSS console uses the "Location" registry entry to find the path for SharePoint Central Administration. The "Location" registry entry is under, HKLM\SOFTWARE\Microsoft\Shared Tools\Web Server Extensions\12.0.
Imported Document ID: TECH93929
Subscribing will provide email updates when this Article is updated. Login is required.