When you run the keytool command during the Windows Vista collector installation process, you receive errors.
There are two possible causes. You are running the keytool from the wrong directory. The keytool command is not formatted correctly.
Running the keytool command from the wrong directory You must run the keytool command from the Event Agent\jre\bin directory. This is where the keytool.exe file is. By default, the full path is as follows:
Windows 32bit: C:\Program Files\Symantec\Event Agent\jre\bin Windows 64bit: c:\progra~2\Symantec\Eventa~1\jre\bin
The keytool command is not formatted correctly The keytool command as given in the Collector Guide (PDF) does not have spaces in the appropriate locations.
Below is the command in the appropriate locations.