The following steps should help you resolve the problem.
Notes.ini file
- Edit your Domino server's notes.ini file
- Add the following line to the end of the file:
"EXTMGR_ADDINS=nnem.dll" for Windows OS
"EXTMGR_ADDINS=nnem" for UNIX OS
- Restart the Domino server
SMSDOM databases
Please make sure all Symantec Mail Security for Domino 8.0 database templates are present in the ...\Domino\Data folder.
The followings are all template files needed by Symantec Mail Security for Domino 8.0:
savquar.ntf
sav.ntf
savlog.ntf
savdefs.ntf
If you are receiving an error stating that the virus definitions are missing or corrupt, please see the document below:
http://www.symantec.com/business/support/index?page=content&id=TECH156878
If the above steps do not resolve the issue, please make sure your mailbox enabled:
http://www.symantec.com/business/support/index?page=content&id=TECH138680
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