SMSDOM DEBUG [ nntask 10-0EFC-14:32:40] There were errors in terminating shared memory
11/06/2009 14:32:40 SMSDOM: Service shutdown completed.
This error is shown when any of the following conditions occur:
The database templates for Symantec Mail Security for Domino 8.0 may have been removed or corrupted
The Domino server notes.ini file does not contain the line "EXTMGR_ADDINS=nnem.dll" or "nnem" (UNIX deployments)
Multiple mailboxes and the parameter "Mail_Enable_Mailbox_Compatibility" is enabled on notes.ini
Note: please call Symantec Support if you're under this scenario
The following steps should help you resolve the problem.
Edit your Domino server's notes.ini file
Add the following line to the end of the file: "EXTMGR_ADDINS=nnem.dll" for Windows OS "EXTMGR_ADDINS=nnem" for UNIX OS
Restart the Domino server
Please make sure all Symantec Mail Security for Domino 8.0 database templates are present in the ...\Domino\Data folder. The followings are all template files needed by Symantec Mail Security for Domino 8.0:
savquar.ntf sav.ntf savlog.ntf savdefs.ntf
If you are receiving an error stating that the virus definitions are missing or corrupt, please see the document below: