- Stop the SEP service
- Click Start
- Click Run
- Type smc -stop
- Stop Symantec Mail Security for Domino within the Domino Console
> tell sav quit
- Navigate to the following directory location:
For Windows 32 bit Operating Systems
C:\Program files\common files\Symantec Shared\Virus Defs
For Windows 64 bit Operating Systems
C:\Program files(x86)\common files\Symantec Shared\Virus Defs
Delete all files and subfolders.
- Delete the downloaded data in following directories:
For Windows 32 bit Operating Systems
C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads
For Windows 64 bit Operating Systems
C:\ProgramData\Symantec\Definitions\VirusDefs\
Delete all files and subfolders.
- WARNING: In the next steps you will edit the Windows registry. Back up the registry before you make any changes to it, because incorrect changes to the registry can result in permanent data loss or corrupted files. Modify only the registry keys that are specified. For instructions, see http://support.microsoft.com/kb/322756.
Delete the data from the registry:
- Click the Start button and then click Run
- Type regedit and click OK
For Windows 32 bit Operating Systems
- Navigate to:
HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\SharedDefs
- Delete the following keys:
SRTSP
NAVCORP_70
DEFWATCH_10
SepCache3
SepCache2
SepCache1
For Windows 64 bit Operating Systems
HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\SharedDefs
- Delete the following keys:
SRTSP
NAVCORP_70
DEFWATCH_10
SepCache3
SepCache2
SepCache1
- Navigate to:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Symantec\SharedDefs
- Delete the following keys:
SMSDOM_8.0
SMSDOM_8.0_UPDATE
- Start the SEP Services
- Click Start
- Click Run
- Type smc -start
- Allow time for the definitions to rebuild. (This can take up to 10 minutes to accomplish.)
Verify the definitions are correct by inspecting "C:\Program Files\Common Files\Symantec Shared\VirusDefs" or "C:\ProgramData\Symantec\Definitions\VirusDefs\"
- Start the Symantec Mail Security for Domino.
> Load ntask
Make sure that Liveupdate is disabled for Mail Secutiry for Domino according to this Knowledge base document:
http://www.symantec.com/docs/TECH81861
Note: This only applies when using Symantec Endpoint Protection 11.x and older. As of recent developments of Symantec Endpoint Protection 12.1, Symantec Mail Security for Domino no longer shares virus definitions with Symantec Endpoint Protection. Please review the following documentation for details:
How to enable LiveUpdate in Mail Security for Domino
http://www.symantec.com/docs/HOWTO51905