Failed to install with 9.0, 10.1 and 11.0, error 1920 is found in both SAV_INST.log and SEP_INST.log
Symptoms During installation either with 9.0 or 10.1 or 11.0, you receive the error below depends on your version.
Error 1920.Service Symantec AntiVirus (Symantec AntiVirus) failed to start. Verify that you have sufficient privileges to start system services. MSI (s) (38:C4) [10:54:27:123]: Product: Symantec AntiVirus -- Error 1920.Service Symantec AntiVirus (Symantec AntiVirus) failed to start. Verify that you have sufficient privileges to start system services or Info 1923.Service Symantec Endpoint Protection (Symantec AntiVirus) could not be installed. Verify that you have sufficient privileges to install system services.
You logon to the server with administrator right already You run testsec, there is no issue with DCOM You have tried installing with different version of SAV and SEP, similar error 1920 is occurred
Version 10.1/9.0 is already uninstalled, however Symantec AntiVirus service is left in services which prevents any SAV/SEP installation from running
Run cleanwipe and restart the Computer.
Imported Document ID: TECH94907
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