Symantec Scan Engine 5.x fails with the following error, "Faulting application symcscan.exe, version 5.2, faulting module unknown, fault address 0x00000000"

TECH95532

Last Updated September 02, 2011

When the Symantec Scan Engine service is started the following Application Event log error will appear:

Eventid: 1000
Source: Application Error
Type: Error
Description:
Faulting application symcscan.exe, version 5.2.x.xxx, faulting module unknown, fault address 0x00000000.

When you start the service manually, you receive,
"Could not start the Symantec Scan Engine service. Error 1053, the service did not respond to a star control in a timely fashion."

"Faulting application symcscan.exe, version 5.2, faulting module unknown, fault address 0x00000000"

This issue can occur if the Symantec Scan Engine service is running under an account that does not have the appropriate permissions.

If Symantec Scan Engine is not using the Local System account, make sure the account Scan Engine is using is a local Admin.

Applies To

Symantec Scan Engine 5.x
Windows OS

Imported Document ID: TECH95532

Legacy ID: 2009081407344154

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Symantec Scan Engine 5.x fails with the following error, "Faulting application symcscan.exe, version 5.2, faulting module unknown, fault address 0x00000000"

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Symantec Scan Engine 5.x fails with the following error, "Faulting application symcscan.exe, version 5.2, faulting module unknown, fault address 0x00000000"

Situation

Error

Cause

Solution

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