You are unable to logon to the Symantec Endpoint Protection Center and receive the following error:"Failed to connect to the Server.Make sure that the server is running and your session has not been timed out."

TECH96591
Last Updated August 16, 2011
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When trying to logon to the Symantec Protection Center you receivethe following error:
"Failed to connect to the Server.
Make sure that the server is running and your session has not been timed out."

Symptoms
When logging into the Symantec Protection Center you receive the following error:

"Failed to connect to the Server.
Make sure that the server is running and your session has not been timed out."






This error occurs when the Windows Server has been updated with Microsoft updates.
Repair the Symantec Protection Center from Add/ Remove programs.
      1. Click Start
      2. Click Control Panel
      3. Click Add/ Remove Programs
      4. Highlight Symantec Protection Center
      5. Click Change
      6. Click Next
      7. Click Repair
      8. Click Next
      9. Click Install
      10. Pop up appears - "Welcome to the Management Server Upgrade Wizard"
      11. Click Next
      12. Click Continue at the next screen for stopping services (if appears)
      13. Finish
      14. Log into the Symantec Protection Center console.






Imported Document ID: TECH96591
Legacy ID: 2009100623401048

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