You seek to connect to the serial port interface of the SWG Appliance to perform basic networking configuration or troubleshooting or reset the Setup Wizard.
Do one of the following: -- Connect via the DRAC card of SWG8490 appliance -- Connect a monitor and keyboard to an SWG hardware Appliance -- Attach another computer to the serial port of an SWG hardware Appliance, then use terminal emulator software to connect -- For SWG 5.0.x Virtual Edition, use a VMWare client to connect to the console of the SWG VM.
to obtain a login prompt
Login with the admin account credentials
The default password for the admin account at the CLI is: admin1!
To connect via DRAC interface of SWG8490 appliance
In the Address bar of an http browser, type the IP address for the DRAC device.
Input the login and password provided and select OK.
Click Console Media.
Click Launch Viewer.
To connect with HyperTerminal on Windows
In the Name: field, type: serial
On the "Connect Using:" dropdown box, select the port where the null modem cable is connected
On the "Bits per second:" dropdown box, select "9600"
On the "Flow Control:" dropdown box, select "None"
Technical Information Symantec Technical Support supports the HyperTerminal terminal emulator. If you have a terminal emulator which is not supported, please configure it for the following settings:
Speed: 9600 bits per second
Data bits: 8
Stop bit: 1
Flow control: None
As a convenience for our customers, Symantec provides the following instructions for other terminal emulators.
To connect with PuTTy on Windows
On the "Flow control:" dropdown box, select "None"
On the left click Session
Click the radio button labeled Serial
Imported Document ID: TECH97154
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