I clicked Reset to factory defaults on my Symantec Mail Security for Microsoft Exchange (SMSMSE) console but the settings did not change.
SMSMSE is not changing the configuration files correctly.
This issue is resolved in SMSMSE 7.5.0.
Download and import the one of the following policy files which resets the SMSMSE settings to a default state.
1. Save one of the following attachments to the SMSMSE server.
2. Open the SMSMSE console. 3. Select File -> Import. Click Ok. Navigate to the xml file saved and click Open. 4. Click Deploy Changes.
After completing these steps, you will need to fill in domain specific information, such as SMTP server to use for submitting notifications/alerts, and the email address of the Administrator to notify. These are both defined under Monitors -> Notification settings.