When installing SEP 11.0 on Windows XP Pro, gets Error 2318
Symptoms Cannot start Install SEP 11.0 on Windows XP Pro
Gets Message "Error 2318.File does not exist: C:\WINDOWS\inf\oem14.inf"
Corrupt or Missing C:\WINDOWS\inf\oem14.inf File Bad Harddisk Sector
Checked the file at the specified location "C:\WINDOWS\inf\oem14.inf", File present at the location
inf folder is hidden(You may have to allow Show Hidden)
Tools > Folder Options > View Tab > Select Show Hidden Files and Folders
Checked Permission for the file and folder, have all sufficient Permissions
Right click on inf folder, go to Properties and then Click on Security Tab
Everyone Group was not present, Added Everyone
Tried to install SEP 11.0 again got the same error "Error 2318.File does not exist: C:\WINDOWS\inf\oem14.inf"
Tried to rename the oem14.inf file got error "Cyclic Redundancy Check"
Ran Check Disk to Fix Errors on the Disk
Right Click on C Drive > Go to Properties > Tools Tab
Click Check Now > Select Automatically fix file system errors > Click Start
Installed SEP 11.0 again and able to install successfully
Technical Information Check Your Hard Disk for Errors
1. Click Start, click Run, type cmd in the Open box, and then press ENTER. 2. At the command prompt, type chkdsk /f, and then press ENTER. Note If you receive a message similar to the following The type of the file system is NTFS. Cannot lock current drive.
Chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts? (Y/N) 3. Press Y, press ENTER, and then restart your computer. 4. When Chkdsk finishes, close the command prompt. 5. When you reboot computer next time Checkdisk will run automatically
Imported Document ID: TECH98166
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