On-Premises Security Products

Best-in-class products to secure your endpoint, email and network infrastructure. These products deliver protection against complex malware, email threats, alongside advanced proxy architecture that safeguards you from malicious web content and data leaks.

Product examples:

  • Symantec Endpoint Protection
  • Symantec Endpoint Detection and Response
  • Symantec Data Loss Prevention
  • Symantec Data Center Security
  • ProxySG
  • Web Isolation
  • Content Analysis
  • Security Analytics
  • SSL Visibility
  • PacketShaper

Step 1: Setup

MySymantec is Symantec’s one-stop support portal that offers the following services to customers:

  • Open and manage support cases
  • View a list of products you have purchased
  • Download software
  • License and activate your products
  • Submit threats
  • Access best practices documentation

If you haven’t done so already, create your MySymantec account. You can then use these credentials to access the portal. To create a new account:

  1. Go to MySymantec
  2. When prompted for your credentials, click the Create an Account tab and follow the instructions

Learn how to use MySymantec and find new features.


My Account           MySymantec

Customers who purchase or renew a Symantec product will receive an order fulfilment email.

Didn’t receive an order fulfilment email? Let us know.

Step 2: Access

After logging in to MySymantec, you can download software, retrieve license keys, and activate your product.

1. Log in to MySymantec using your previously created credentials (see Step 1 above).
2. Go to the My Products tab and locate the product you want to download software for, license, or activate.
3. Click the download/down arrow icon  to access the Download Software tab, locate the software version to download and expand to see the files available for download.
4. Click the key icon  to access the Download License tab and click Generate Key. The page prompts you to download the license file for the selected product; save it to your local system.
5. Activate your software product or appliance by applying the license key within the product console. Consult your product documentation for specific instructions to apply the license file manually.

Certain Symantec software products may be activated/updated by entering the serial number directly within the product's admin console.


Need further assistance? Refer to your software and hardware product documentation available on Symantec's Documentation portal—type in your product name and choose the software version or appliance model from the drop-down list.

Step 3: Manage

Symantec offers the following resources for your product:

  • MySymantec includes a My Cases tab where you can create and manage support cases and an RMA tab to manage RMA activities.
  • Enterprise Services Resources - Begin your Symantec journey with this one-stop asset that will help you take your first steps to become successful and productive. Includes tools, resources and knowledge for you to make the most of your Symantec product.
  • Product Documentation has user guides and reference documentation that you can view and download. Enter the product name and select the software version to see a list of guides available for your product.
  • Symantec Knowledge Base contains alerts, technical notes, how-to articles, and tips.

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