Activating or importing your Symantec Endpoint Protection product license
Last Updated April 24, 2019
You can use the License Activation Wizard workflow to perform the following tasks:
Activating a new paid license.
Converting a trial license to a paid license.
Renewing a license.
Activating an additional paid license in response to an over-deployment status.
You can import and activate a license with a file or serial number that you received from the following sources:
Symantec partner or preferred reseller
Symantec sales team
Symantec Business Store
You can start the License Activation Wizard in the following ways:
The Getting Started screen that appears after you install the product.
You can also access the Getting Started screen through Help > Getting Started Page.
For 12.1.x, this screen was the Welcome screen.
The Admin page of the Symantec Endpoint Protection Manager console.
For 12.1.x: From the Common Tasks menu on the Home page.
If you activate or import your license from the Getting Started screen, you can skip to step 3.
For 12.1.x, you can skip to step 3 if you activate or import your license from the Welcome screen or the Common Tasks menu.
To activate or import your Symantec Endpoint Protection product license
In Symantec Endpoint Protection Manager, click Admin > Licenses.
Under Tasks, click Activate license.
Click Activate a new license, and then click Next. If you do not see this panel, continue to the next step.
On the License Activation panel, select the option that matches your situation, and then click Next.
The following table describes each option:
I have a serial number
You may receive a license serial number when you or your Symantec Partner purchased the license. If you have a license serial number, select this option.
If you are an eFlex (Symantec Enterprise Options) customer and have an eFlex-generated serial number, select I have a Symantec License File.
I have a Symantec License File (.slf)
In most cases, you receive a Symantec license file (.slf file) in an email from Symantec shortly after you complete the purchase process. The file arrives attached to the notification email as a .zip file. If you have received a .slf file, select this option.
You must extract the .slf file from the .zip file before you can use it to activate your product license.
The .slf file contains the information that is unique to your license. To avoid corrupting the license file, do not alter its contents. You may copy the file for your records.
You can find information about eFlex at the following webpage:
Do one of the following tasks based on the selection that you made in the previous step:
If you selected I have a serial number, enter the serial number, and then click Submit. Review the information about the license you added, and then click Next.
To activate a license with a serial number, you must have an active internet connection and be able to reach the Symantec Licensing Server. If the connection succeeds, the Symantec home page loads. If the connection fails, see the following:
If you selected I have a Symantec License File (.slf), click Add File. Browse to and select the .slf file you extracted from the .zip file that came with your Symantec notification email. Click Open, and then click Next.
Enter information about your technical contacts and primary contacts, and about your company. Click to acknowledge the disclosure statement, and then click Submit.
If you provided this information when you purchased your license, this panel does not display.