Contact Support

Contact Support

Contact details for Enterprise and .cloud products

Chat or create a case
Chat with an agent about your non-technical question. English only.
Create and manage support cases online.
Talk to a Person
To accelerate your Symantec Enterprise Support call, you may be asked to provide the following information:

1. Full Customer Company Name
2. Contact Name, Phone Number and Email
3. Support ID
4. Product Serial Number - as applicable

Forums and Knowledge Base
Ask our active Community or search the Knowledge Base
A Community of customers, partners and employees.
Search articles in our Knowledge Base. Sign up for alerts, manage subscriptions and view product documentation here.
More Resources
Cloud Status Page

Our status sites provide service availability and performance for Symantec cloud products.

Support Reference Guide

Want to know more about getting technical support? Check out this document to learn more.

Support Locations

View various support locations around the globe.


Open, manage and close cases for .cloud products. View the .cloud Case Escalation Process here.